Returns

Your happiness is a priority. Don't hesitate to let us know if there are any issues.

TEA

We do not accept returns on tea because it's perishable. Still, you gotta be happy. If you’re not thoroughly your enjoying brew, please contact us for a replacement bag within 30 days of your order date.

ONLINE ORDER ISSUES

Entered the wrong address? No biggie. Let us know and we'll cover the cost of replacing the product, but ask you to cover the shipping cost of the replacement package.

MISSING / DAMAGED ITEMS

  • Contact us as soon as you notice your shipment is missing. We’ll have a replacement on its way to you in no time.
  • For damaged shipments, let us know within 7 days. We will gladly send a replacement.
  • If possible, please share a photo of the damaged item & box.

STILL HAVE QUESTIONS?

Shoot an email to hello@onjintea.com and we'll take care of you.